Job information

Receptionist / Operator

Job description

• Coordinates with TOT, CAT, Data Pro Co., Ltd., with regards to billing and contact them if any problem in the system occurs
• Controls and manages call billing system of Cisco.
• Calculates and prints telephone expenses for each unit/office.
• Prepares internal charges and payment request for telephone charges to all offices and units and makes sure that all internal charges are approved on time
• Informs customers with their billing information, unpaid bills and other important concerns.
• Prepares and updates AIT internal directory regularly.
• Greets customers and provides them with excellent customer service.
• Directs phone calls to the designated department and gives customer assistance to AIT guests as well as to faculty, staff and students.
• From time to time, helps in Call Center works and familiarize with the use of FIMS system.
• Performs other functions as assigned by immediate supervisor and /or Director.

Qualification

• Graduate in any discipline
• Ability to effectively articulate information and respond to questions.
• Ability to relate and work well with diverse community population
• Knowledge of computers.
• Knowledge of office practices.
• Knowledge of multi-line telephone system.
• Skill to maintain accurate records.
• Ability to communicate in English and Thai, reading, writing and speaking