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IT Assistant Officer, intERLab
Ref no:
58/22
Field of study
-
Deadline:
December 31, 2022
Contact Info:
Email: hro-apply@ait.asia
Tel no. (66-2) 524-5056
Remark:
Only applications of shortlisted candidates will be notified and invited for interviews.
Qualification:

IT Assistant Officer
intERLab
Asian Institute of Technology

Duties & Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance
  • Diagnose and resolve problems to user’s satisfaction. The problems are mainly related to basic desktop and networking issues as well as difficulties in using IT facilities/services and applications.
  • Monitor and respond quickly and effectively to requests received through the Helpdesk
  • Report unresolved issues to the next level of support staff
  • Provide accurate information on IT facilities or services available to users
  • Extract students’ plagiarism check result in Turnitin
  • Any other assigned tasks

Qualifications:

  • Bachelor’s degree in IT related fields
  • At least 2 years of experience in providing IT Helpdesk service, preferably in university environment
  • Familiarity with Windows Operating System, most commonly used Desktop applications (e.g.
  • Microsoft Office), Mail Systems and Internet connectivity
  • Familiarity with applications used in AIT (SIS, Oracle ERP, HRIS) highly regarded
  • Familiarity with basic PC and network troubleshooting
  • Knowledge and experience in using Turnitin
  • Has knowledge and experience in developing application using Php and Mysql would be most preferable
  • Excellent communication in English

​We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristics protected by law.

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