Job information

Job Description

• Responsible for the smooth operation of Facilities and Infrastructure Management Systems (FIMS) used at the Call Center and troubleshooting the system as needed.
• Responsible for the complete operation and reporting of the smart meter in the academic and residential areas.
• Maintain the monthly contractors and utility reports. Responsible for data analysis of all the utilities on campus and as assigned by the supervisor.
• Supervise the smooth operation of the Call Center 7 days a week and manage the staff schedules
• Supervise the maintenance request completion and coordinate the outstanding work request with the requester and service providers.
• Coordinate the generation of invoices and maintain the receipts for any chargeable services provided by OFAM and coordinate the payment and delivery of the service
• Coordinate the gas cylinder purchase, delivery, cash flow, and cash deposits. Maintain the monthly report.
• Responsible for checking the maintenance/event sites based on the need and instructing the technicians with the precise repair work details.
• Coordinate the priority/urgent requests and execute the completion of the request within the specified timelines.
• Provide technical and coordination support for small-scale or large-scale repair works on a day-to-day basis as instructed by the supervisor.
• Generate monthly work completion reports and customer survey reports from the FIMS.
• Monitor the progress of the preventive and corrective maintenance by the contracted service providers regularly.
• Conduct regular surveys around the campus, and propose necessary conservation options, maintenance, and developments.
• Provide excellent customer service to faculty, staff, and students in response to bookings and reported issues and guide on the usage of the equipment.

Assistance support work

• Assist the supervisor with the OFAM website maintenance, and update and with requested media support.
• Assist the supervisor in creating the overall OFAM customer surveys once every 6 months and generate the reports.
• Assist the supervisor to evaluate the contractors with KPI every quarter.
• Assist the immediate supervisor in various activities of campus sustainability and infrastructure assessment.
• Assist the immediate supervisor in disseminating and supervising the work to the student assistant and staff assistants.
• Assist in developing TOR, contracts, and EOIs, and provide supporting documents, data, and new projects.
• Coordinate and support the execution of booking requests for the LED display, common classrooms, Korea House, MEB, and other equipment rentals or services from OFAM
• Coordinate and support as needed to troubleshoot and resolve technical problems (LCD projectors, A/V switcher/controllers, sound system, computers, lighting, and other facilities, etc.) in OFAM, MEB, common classrooms, and Korea house.
• Support the colleague, as needed the operations and troubleshooting of the campus CCTV cameras and associated equipment in the CCTV control room.
• Support the colleague as needed with the LED display and announcement request, including invoicing
• Assist the supervisor and Director OFAM in preparing reports as requested by AIT management and other committees.
• Perform other duties as assigned by the immediate supervisor and Director of OFAM
• Flexible to work beyond the office working hours

Required Qualifications

• Minimum Bachelor’s Degree in Engineering or higher.
• At least one year of relevant experience in Facilities and Infrastructure Management
• Excellent written and verbal communication skills in English. 
• Written and verbal communication skills in Thai will be added advantage.
• Ability to adapt to new systems and organize information.
• Working knowledge of software applications including Microsoft Word, Excel, and PowerPoint.
• Knowledge of AutoCAD, web design, and media and communication would be an advantage

​We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristics protected by law.